Refund Policy

 

Return Policy

1. You can request a return within 7 days from the date of delivery.
2. To be eligible: -
   1. The product must be unused, unwashed, and in its original condition.
   2. Tags and labels must be intact.
   3. Return must be initiated with supporting photo/video proof (in case of any defect, damage, missing articles, or mismatch).
3. If the outer packaging is damaged or the return tag loop seal is broken, kindly do not accept the delivery. Once accepted, such orders won’t be eligible for return.
4. All returned items go through a quality check before processing your refund or exchange.
5. To initiate a return for any damaged, missing, or incorrect product, sharing a photo or video of the packaging and item is mandatory.

 

How To Raise A Return

1. Send us a mail at Wecare@blackvastra.com with your order ID and phone number.

2. If the product is defective, damaged, missing, or incorrect, please attach a clear photo/video as proof.
3. Once approved, we’ll schedule the pickup within 48 hours of raising the request.
4. Please pack the item(s) properly and hand them over to the courier with the original packaging.
5. A quality check will happen at the time of handover with the courier. The return package will be opened to evaluate the product before acceptance. 

Jewellery Return Policy

1. Jewellery is non-returnable and non-exchangeable.

2. In case of any damage during delivery, do share an unboxing photo/video, and our team will assist you further.

 

Please note:-

• The actual product may slightly differ from the product image.
• Oxidised jewellery may naturally darken over time when exposed to air. This is not considered a defect.

 

Return Policy During Sale / EOSS

1. During our sale, some products may be marked asNon-Returnable,Non-Exchangeable, orBoth. This will be mentioned clearly on the respective product pages, so do check the details before placing your order.
2. Returns or exchanges will only be accepted if you receive a wrong item or a damaged product.
3. In such cases, please share unboxing photos/videos within 48 hours of delivery so we can assist you quickly.

 

Refund Policy

1. Once the item(s) pass our quality check, the refund will be processed within 3-5 business days after the pick-up.
2. Refunds are issued to your original mode of payment or gift card, based on your preference.

 

COD Orders are eligible for:

1. Store credits against return
2. Account refund/UPI/Amazon Pay Wallet (We will be sending out a payment link for the same, you can add your details and avail the refund; same will be sent out after pick up)